Return & Refund Policy
Refund coordination
Baclaran coordinates refunds. If a vendor received a temporary direct transfer, that vendor returns its portion; Baclaran returns its own portion. Approval is not a completed transfer. Contact support from your order to resolve a refund.
Unavailable products
If a paid product becomes unavailable, we mark it unavailable, notify you, and offer replacements. You must approve any replacement. Unused money is refunded; additional amounts require a new approved payment. Unaffected items continue processing.
No replacement without approval
We never replace a product without customer approval. Price differences are calculated transparently.
Reversals, not deletions
Refund, payout, and payment records are never permanently deleted. Corrections use reversal transactions with documented reasons.