Privacy Policy
What we collect
We collect the information needed to process orders: your name, contact details, delivery address, and payment references. Vendors provide business and payout information during registration.
Private data
Vendor contact information, internal location directions, and business documents remain private. A verified vendor receiving account is shown to the buyer on that vendor’s order during temporary manual payments.
How we use it
To verify payments, process and ship orders, handle support and refunds, and operate the marketplace. We do not sell your data.
Messenger customer support
When you message the official Baclaran.shop Facebook Page, we receive and store your Page-scoped Messenger identifier, message text, attachment information, timestamps, and conversation status so we can respond and provide support. Information you choose to share in the conversation may also be recorded. Authorized Baclaran staff can review conversations and take over from the automated assistant.
AI and service providers
Base44 hosts the support application and its records. OpenAI processes message text and recent conversation history to generate automated replies using Baclaran product information and approved business knowledge. You may ask to speak with a human representative. Do not send passwords, one-time codes, or payment-card details in Messenger.
Security
We apply role-based access, server-side permission validation, input validation, safe file uploads, and duplicate-prevention for payments, procurement, shipping, and payouts. Audit logs record user, role, action, previous and new values, and timestamps.
Request deletion of Messenger data
- Message the official Baclaran.shop Facebook Page from the same Facebook account used for your inquiry.
- Write “Privacy request: delete my Messenger data” and ask to speak with a human representative. Specify whether the request concerns your Messenger conversation or other Baclaran account data. Do not send a password or one-time code.
- The Baclaran team will verify the request, review the records associated with your conversation, and confirm what was removed or explain any records retained under our marketplace policies, such as order and financial history.
Deleting a conversation in Facebook does not automatically delete the copy stored in the Baclaran support application. Requests are handled by a human representative; an automated reply does not confirm that deletion has been completed.